Cisco Cisco MeetingPlace Gateway SIM Anleitung Für Quick Setup
Troubleshooting Telephone Issues for Cisco Unified MeetingPlace
How to Resolve Problems with Call Connections
6
Dial-Out Calls Fail
Problem
Dial-out calls do not work.
Solution
Make sure that the user has dial-out privileges. See
the
module.
Solution
See the
.
Solution
If the failed dial-out calls are trying to reach an H.323 endpoint, then make sure that the
directory number (DN) of the endpoint is not the same as any of the service prefixes that are configured
in the Media Server. Because you cannot modify the service prefixes, you must instead modify the DN
of the endpoint.
in the Media Server. Because you cannot modify the service prefixes, you must instead modify the DN
of the endpoint.
When the endpoint DN matches a service prefix, Cisco Unified MeetingPlace forwards the call to the
Media Server instead of to the endpoint. To see a list of service prefixes, complete these steps:
Media Server instead of to the endpoint. To see a list of service prefixes, complete these steps:
Step 1
Log in to the Administration Center.
Step 2
Click Media Server Administration.
Step 3
Log in to the Media Server Administration.
Step 4
Click Resource Management > Meeting Types.
Service prefixes are listed in the Prefixes column.
Solution
If all dial-out calls are rejected with a “401 Unauthorized” response, then you need to disable
digest authentication for the SIP trunk in Cisco Unified Communications Manager. Complete these
steps:
steps:
Step 1
Go to http://ccm-server/, where ccm-server is the fully-qualified domain name or IP address of the
Cisco Unified Communications Manager server.
Cisco Unified Communications Manager server.
Step 2
Log in with your Cisco Unified Communications Manager administrator username and password.
Step 3
Click Device > Trunk.
Step 4
Find the SIP trunk for Cisco Unified MeetingPlace.
Step 5
In the same row as that SIP trunk, click the link in the SIP Trunk Security Profile column.
The SIP Trunk Security Profile Configuration page appears.
Step 6
Uncheck Enable Digest Authentication.
Note
If other trunks also use this SIP trunk security profile and require digest authentication, then you
should instead create a SIP trunk security profile specifically for the Cisco Unified
MeetingPlace SIP trunk. See the Security Guide for your release of Cisco Unified
Communications Manager at
should instead create a SIP trunk security profile specifically for the Cisco Unified
MeetingPlace SIP trunk. See the Security Guide for your release of Cisco Unified
Communications Manager at
.
Step 7
Click Save.
Solution
Use the CLI to troubleshoot: