Cisco Cisco MeetingPlace Gateway SIM Anleitung Für Quick Setup

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Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Problems When Joining a Meeting
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Users Continue to Get Dropped From a Meeting
Problem   
Users keep getting disconnected from a web conference (several minutes after they have been 
reconnected to the web conference, they are disconnected again).
Possible Cause   
The network bandwidth is too limited to allow users to participate at this time. Users 
are on a dial-up connection or the network is congested. 
Solution   
If other applications are running in the background that consume additional bandwidth, such as 
streaming, synchronizing e-mail and so forth, stop these operations during the web conference. Or, use 
the Optimize Room Bandwidth option in the Meeting menu of the meeting console to lower the 
bandwidth used by the meeting. (This option is available to System Managers and other meeting 
moderators.)
Possible Cause   
Users are connected to a proxy server with lengthy time-out delays.
Solution   
Alter the connection so that the proxy server time-out setting is longer than five minutes. If this 
is not permitted, contact your Cisco support representative for instructions on configuring your proxy 
server and the Cisco Unified MeetingPlace system.
Related Topics
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 in the 
 module 
How to Resolve Problems When Joining a Meeting
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No One Can Join
Problem   
No one can join the web conference.
Possible Cause   
The problem is probably related to the Web Server. For example, a Windows service 
is down. 
Solution   
To troubleshoot this problem:
1.
Make sure the Cisco Unified MeetingPlace Web Conferencing Service is running on the Web 
Server. For more information about this service, see 
 in the 
 module.
2.
If there is a problem with a Windows service, go to the \Cisco Systems\MPWeb\datasvc directory 
and run dcdiags.bat as soon as possible to generate a server log.
3.
Check the Eventlog for any messages related to the Web Server. Report any major errors to your 
Cisco support representative.