Cisco Cisco MeetingPlace Gateway SIM Anleitung Für Quick Setup
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Problems With Attachments and Recordings
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Possible Cause
There are no more ports available to turn on recording.
Solution
Check the license setting and available ports. You can check ports in use by using the ‘CSTest
-s’ CLI command on the Application Server.
Related Topics
•
in the
module
Recording Files Not Appearing on the Web
Problem
When the user goes to the Past Meetings page on the end-user web interface, the icon for a
recording does not appear.
Possible Cause
In comparison with other Cisco Unified MeetingPlace services, the Audio Service
conversion process takes a lower priority. Therefore, during the peak hours of Cisco Unified
MeetingPlace usage, audio files are converted and posted at a much slower rate. On an idle system,
a recording can be accessible in minutes, while during peak hour activity it can take hours.
MeetingPlace usage, audio files are converted and posted at a much slower rate. On an idle system,
a recording can be accessible in minutes, while during peak hour activity it can take hours.
Solution
Give the system some time to do the conversions. If you are still experiencing problems,
complete the following checks:
•
Go to the Windows Services option (Start > Control Panel > Administrative Tools > Services)
and verify that the Cisco Unified MeetingPlace Replication Service and the Cisco Unified
MeetingPlace Audio Service are running.
and verify that the Cisco Unified MeetingPlace Replication Service and the Cisco Unified
MeetingPlace Audio Service are running.
•
From the Meeting Information page on the Cisco Unified MeetingPlace web page: Click More
Options and verify the Automatically Start Recording parameter. If this parameter is set to Yes,
recording will auto-start as soon as the meeting starts. If it is set to No, participants must manually
start the recording by either pressing #61 on their phones or by choosing Meeting > Start
Recording from the meeting console.
Options and verify the Automatically Start Recording parameter. If this parameter is set to Yes,
recording will auto-start as soon as the meeting starts. If it is set to No, participants must manually
start the recording by either pressing #61 on their phones or by choosing Meeting > Start
Recording from the meeting console.
•
Schedule a test meeting to check the audio conversion process. The success or failure of this test
will give you more information as to the cause of your problem. See
will give you more information as to the cause of your problem. See
.
Possible Cause
The conversion control is not set properly.
Solution
Make sure that the recording files are configured to convert properly by checking the Admin >
Audio Conversion page on the Web Server.
Possible Cause
The recording file has not completed its conversion process.
Solution
Make sure that verbose logging on the Web Server is on then verify the progression of the
recording file conversion as indicated by the following example.
Note
You can only confirm the existence of a recording file on the Application Server within 24 hours
(plus time for the 2AM purge task to run) of the recording. After 24 hours, the file is removed
from the Application Server.
(plus time for the 2AM purge task to run) of the recording. After 24 hours, the file is removed
from the Application Server.
Example:
Step 1
Start with the Application Server.