Cisco Cisco MeetingPlace Gateway SIM Anleitung Für Quick Setup
Troubleshooting Cisco Unified MeetingPlace Integration with Cisco WebEx
How to Resolve Recording Problems for Cisco WebEx Web Meetings
8
2.
Change your PIN to something like 87654321.
3.
Use the Change Profile Settings menu to change the PIN back to 12345678.
4.
Verify that you can log in to user 0002’s account by phone with PIN 12345678.
Recording for external meetings should now work.
Cannot Record Any Cisco WebEx Meetings
Problem
Cannot initiate meeting recordings from any Cisco WebEx web meeting that uses
Cisco Unified MeetingPlace audio conferencing.
Solution
Reset the
and
of the
.
Step 1
Schedule a test meeting, specifying Cisco WebEx as the web conference provider.
Step 2
Join the web meeting.
Step 3
Click the Info tab in the WebEx Meeting Manager window.
Step 4
Write down the Cisco Unified MeetingPlace meeting ID.
Step 5
Log in to the Cisco Unified MeetingPlace CLI.
Step 6
Enter the following command to troubleshoot calls in real time:
eventlog -t
Step 7
From the web meeting, start the meeting recording.
Step 8
Look for the meeting ID in the log output to see if the following occurs:
•
Cisco Unified MeetingPlace receives a call from the Cisco WebEx NBR.
•
Cisco WebEx NBR joins the Cisco Unified MeetingPlace audio conference.
If these do not occur, then open a case with Cisco WebEx.
Related Topics
•
module
A User Cannot Start Recording a Cisco WebEx Meeting
Problem
Cannot start the Cisco WebEx recorder.
Possible Cause
Insufficient storage space. Check your current storage usage at My WebEx >
My Files > My Recording.
Solution
If storage is nearing the limit, either delete unwanted recording files or request additional
storage space.