Cisco Cisco WebEx Event Center WBS29.11 Ratgeber Für Administratoren
Chapter 11: Set Remote Access Options
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1
Provide the user ID and password in the appropriate boxes, and then click
OK.
OK.
2
Click Next on the Account Information panel.
You can continue the Remote Access Agent installation.
Set default installation options
The default values for Remote Access installation on your Support Center
site, specified here, take effect on a Remote Access agent when a customer
is invited to install the agent on a remote computer.
site, specified here, take effect on a Remote Access agent when a customer
is invited to install the agent on a remote computer.
1
Select Manage Site > Site Settings.
2
In the Site Settings for drop-down list, select Remote Access.
3
Specify the options under Default Installation Values.
If you want to
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See
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Computer name
Specifies, when the Remote Access Agent is
being installed on a remote computer, whether the
name of the Remote Access computer matches
the machine name of the remote computer. Users
can change the Remote Access computer name
later.
being installed on a remote computer, whether the
name of the Remote Access computer matches
the machine name of the remote computer. Users
can change the Remote Access computer name
later.
URL
Specifies the site URL to which Remote Access
Agent connects. To specify the URL, type it in the
box.
Agent connects. To specify the URL, type it in the
box.
Disallow change: If selected, the corresponding
URL option in Remote Access agent is disabled
during installation.
URL option in Remote Access agent is disabled
during installation.
Security Key
Specifies a security key composed of letters and
numbers between 6 and 16 characters in length.
numbers between 6 and 16 characters in length.
Ask for approval before session starts
Specifies whether a CSR need to get a
customer’s approval before starting a Remote
Access session with the customer.
customer’s approval before starting a Remote
Access session with the customer.
Disallow change: If selected, the corresponding
option in Remote Access agent is disabled.
option in Remote Access agent is disabled.
Lock this computer at end of Session
Specifies whether the remote computer is locked
after a Remote Access session ends.
after a Remote Access session ends.
Disallow change: If selected, the corresponding
option in Remote Access agent is disabled.
option in Remote Access agent is disabled.