Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung

Contributed by Anuj Bhatia, Cisco TAC Engineer.
Jul 22, 2013

Introduction
Prerequisites
     Requirements
     Components Used
Problem
     Installation/Configuration Setup
     Description
Solution
     Background Information on the Real Issue

This document describes the issue when Cisco Agent Desktop (CAD) Release 9.0 fails to authenticate with an
Admin Workstation (AW) that runs Microsoft Windows SQL 2008 R2 SP1 if Windows NT authentication is
used in the "ICM ADMIN Workstation Database" page.

Cisco recommends that you have knowledge of these topics:

Cisco Unified Contact Center Enterprise (UCCE)

• 

Enterprise CAD

• 

The information in this document is based on these software and hardware versions:

CAD\ Peripheral Gateway (PG) server: Windows 2008 R2 (64 bit)\ CAD Release 9.0 \ SQL 2008 R2

• 

AW server: Windows 2008 R2 (64 bit) \ SQL 2008 R2 installed

• 

Create user "CADUser" on the PG and AW server.

1. 

Add this user to the local administrators group.

2. 

Install SQL and CAD on the PG server with the "CADUser" account.

3. 

In the post installation, provide CADUser credentia to authenticate with the AW.

4.