Cisco Cisco Agent Desktop 8.0 Technisches Handbuch
Configure Auto Logout for CAD Agents in UCCX
Document ID: 112113
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Configure Auto−logout Feature
About Cisco Desktop Administrator
Create a New Work Flow Group
Add Work Flow to Work Flow Groups Tree
Add Work Flow Groups to Agents
Related Information
Prerequisites
Requirements
Components Used
Conventions
Configure Auto−logout Feature
About Cisco Desktop Administrator
Create a New Work Flow Group
Add Work Flow to Work Flow Groups Tree
Add Work Flow Groups to Agents
Related Information
Introduction
Cisco Agent Desktop is a powerful software solution for the customer contact center. Cisco Agent Desktop is
easily deployed as a transparently integrated component of Cisco Unified Contact Center. This document
describes the way to log agents out automatically from Cisco Agent Desktop (CAD) after a certain time, if
they forget to logout.
easily deployed as a transparently integrated component of Cisco Unified Contact Center. This document
describes the way to log agents out automatically from Cisco Agent Desktop (CAD) after a certain time, if
they forget to logout.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco Desktop Administrator
•
Cisco Agent Desktop
•
Cisco Customer Response Solutions (CRS)
•
Components Used
The information in this document is based on UCCX 7.0(1).
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to the Cisco Technical Tips Conventions for more information on document conventions.
Configure Auto−logout Feature