Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung
Cisco IP ICD Fails to Route Call to an Agent Phone
− Calling Search Space Issue
− Calling Search Space Issue
Document ID: 48863
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Background Information
Problem
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Background Information
Problem
Solution
Related Information
Introduction
This document describes one of the reasons why the Cisco IP Interactive Call Distribution (ICD) fails to route
a call to an agent phone in a Cisco IP Contact Center (IPCC) Express environment.
a call to an agent phone in a Cisco IP Contact Center (IPCC) Express environment.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco CallManager
•
Cisco Customer Response Solutions (CRS)
•
Cisco Agent Desktop
•
Cisco IP Phone Agent
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco CallManager version 3.x
•
Cisco CRS version 3.x
•
Cisco Agent Desktop version 4.x
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.