Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung

incident most likely occurs on one of these occasions:

The Cisco Agent Desktop takes a call and performs an unsupervised call transfer.

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The Cisco Agent Desktop takes a call and the remote caller hangs up first. Then the Agent hangs up.

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When you examine the trace files, 

CiscoMRIVR*.log

, it appears there is a missing .wav file. This is

shown in the example trace file. The name of the missing .wav file is "ICDWelcomeQueuePrompt.wav",
which is located in the 

C:\Program Files\wfavvid\Prompts\user\en_US\

 directory. The

missing .wav file causes the script to fail.

%MIVR−SS_RM−3−RESOURCE_DOES_NOT_EXIST:This resource does not exist: 

  Module=RM component,The description of a message sent from/to the 

  RM=SessionRTPStartedMsg (Rsrc:null ID:null Type:UNKNOWN_CONTACT)

%MIVR−SS_RM−3−RESOURCE_DOES_NOT_EXIST:This resource does not exist: 

  Module=RM component, The description of a message sent from/to the 

  RM=SessionRTPStartedMsg (Rsrc:null ID:null Type:UNKNOWN_CONTACT)

%MIVR−SS_RM−3−RESOURCE_DOES_NOT_EXIST:This resource does not exist: 

  Module=RM component, The description of a message sent from/to the 

  RM=SessionRTPStoppedMsg (Rsrc:null ID:null Type:UNKNOWN_CONTACT)

%MIVR−SS_RM−3−RESOURCE_DOES_NOT_EXIST:This resource does not exist: 

  Module=RM component, The description of a message sent from/to the 

  RM=SessionRTPStoppedMsg (Rsrc:null ID:null Type:UNKNOWN_CONTACT)

%MIVR−SS_RM−3−RESOURCE_DOES_NOT_EXIST:This resource does not exist: 

  Module=RM component, The description of a message sent from/to the 

  RM=SessionRTPStartedMsg (Rsrc:null ID:null Type:UNKNOWN_CONTACT)

%MIVR−SS_RM−3−RESOURCE_DOES_NOT_EXIST:This resource does not exist: 

  Module=RM component, The description of a message sent from/to the 

  RM=SessionRTPStartedMsg (Rsrc:null ID:null Type:UNKNOWN_CONTACT)

%MIVR−PROMPT_MGR−3−EXCEPTION:   at com.cisco.prompt.impl.PromptManagerImpl.resolve

  (PromptManagerImpl.java:1104)

%MIVR−PROMPT_MGR−3−EXCEPTION:   at com.cisco.prompt.NamePrompt.appendTo

  (NamePrompt.java:199)

%MIVR−PROMPT_MGR−3−EXCEPTION:   at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt

  (CMTDialogImpl.java:160)

%MIVR−PROMPT_MGR−3−EXCEPTION:   at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.run

  (CMTPlayPromptDialogImpl.java:130)

%MIVR−LIB_MEDIA−6−EXCEPTION:com.cisco.prompt.UndefinedPromptException: 

  user prompt 'C:\Program Files\wfavvid\Prompts\user\en_US\ICDWelcomeQueuePrompt.wav'

Note: The value is displayed over multiple lines due to space limitations.

Note: Date and time are stripped from this trace file.

In order to resolve this problem, remove the reference to the .wav file or add the .wav file to the system.

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