Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung

Contributed by Anuj Bhatia, Cisco TAC Engineer.
Jul 10, 2013

Introduction
Prerequisites
     Requirements
     Components Used
Problem
Solution

This document describes the problem where agents are intermittently unable to log in to the Cisco Agent
Desktop (CAD), and a Lightweight Directory Access Protocol (LDAP) error displays. Subsequent attempts
eventually result in a successful login. This behavior is generally seen at the start of a shift when multiple
agents simultaneously attempt to log in.

Cisco recommends that you have knowledge of these topics:

CAD for Cisco Unified Contact Center Enterprise (UCCE) Release 8.x and later

• 

Flat file \ Structured Query Language (SQL) database

• 

The information in this document is based on CAD for UCCE Release 8.x and later.

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.

The login attempt fails because the CAD client is not able to load the agent profile from the LDAP database
successfully.

Agent connects to the CAD server.

09:50:16:605 INFO LC0000 Connected to Calabrio LDAP server on <X.X.X.X>

09:50:18:883 INFO LRMS0004 LRMClient is connected to the service at <X.X.X.X>.