Cisco Cisco Agent Desktop 8.0 Datenbogen

Data Sheet

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Cisco Agent Desktop for Cisco Unified Contact Center Enterprise 8.5

Cisco

Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and

mobile networks, enabling easy collaboration every time from any workspace.

Product Overview

Cisco Agent Desktop is the tightly integrated computer telephony interface (CTI)-enabled productivity and

management software suite for the Cisco Unified Contact Center Enterprise. The packaged components offer

customer contact teams powerful tools to increase productivity, reduce operational costs, and improve customer

satisfaction.

The suite, which is deployed as a co-resident component of a Cisco Unified Contact Center Enterprise Peripheral

Gateway, includes a comprehensive collection of applications that deliver a rich set of services and call-event data to

contact center agents and supervisors operating in a Microsoft Windows, web, or IP phone service environment.

For contact center agents:

●

Cisco Agent Desktop: Windows-based agent desktop application that includes Cisco Collaboration and Cisco

Unified Presence integration, and work flow and enterprise application integration.

●

Cisco Agent Desktop-Browser Edition: Java-based agent desktop application supported in a Windows and

Red Hat Linux environment

●

Cisco IP Phone Agent: IP phone-based agent desktop application

For contact center supervisors:

●

Cisco Supervisor Desktop: Windows-based supervisor desktop application that provides team management,

monitoring, and collaboration capabilities

For contact center administrators:

●

Cisco Desktop Administrator: Browser-based administrator configuration module

●

Cisco Work Flow Administrator: Windows-based administrator application that manages application work flow

and enterprise application integration

The agent and supervisor desktop products can be displayed in English as well as Brazilian Portuguese, Canadian

French, simplified and traditional Chinese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean,

Norwegian, Polish, Russian, Swedish, Spanish, and Turkish. (Note: Only a single language may be deployed within a

peripheral gateway pair. All agent and supervisor desktops associated with that peripheral gateway or Cisco Agent

Desktop suite instance will display the same language.)

The Cisco Agent Desktop suite has three bundles: Standard, Enhanced, and Premium. Application and feature

availability within these bundles varies; your selection of a bundle should match your customer contact interaction

management requirements.

This document applies only to Cisco Unified Contact Center Enterprise 8.5 and later.

Features and Benefits

The Cisco Agent Desktop suite encompasses the following applications and features: