Cisco Cisco Agent Desktop 8.0 Technische Referenzen

automatically recommends resources for an immediate solution. If your issue is not 
resolved using these recommendations, your case will be assigned to a Cisco TAC 
engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you 
do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers 
are assigned immediately to P1 and P2 cases to help keep your business operations 
running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) 
EMEA: +32 2 704 55 55 
USA: 1 800 553-2447 

For a complete listing of Cisco TAC contacts, go to this URL:

www.cisco.com/warp/public/687/Directory/DirTAC.shtml

To ensure that all cases are reported in a standard format, Cisco has established 
case priority definitions.

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Priority 1 (P1)—Your network is “down” or there is a critical impact to your 
business operations. You and Cisco will commit all necessary resources 
around the clock to resolve the situation. 

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Priority 2 (P2)—Operation of an existing network is severely degraded, or 
significant aspects of your business operation are negatively affected by 
inadequate performance of Cisco products. You and Cisco will commit 
full-time resources during normal business hours to resolve the situation.

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Priority 3 (P3)—Operational performance of your network is impaired, but 
most business operations remain functional. You and Cisco will commit 
resources during normal business hours to restore service to satisfactory 
levels.

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Priority 4 (P4)—You require information or assistance with Cisco product 
capabilities, installation, or configuration. There is little or no effect on your 
business operations.

Information about Cisco products, technologies, and network solutions is available 
from various online and printed sources.

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The Cisco Product Catalog describes the networking products offered by 
Cisco Systems, as well as ordering and customer support services. Access 
the Cisco Product Catalog at this URL: