Cisco Cisco Agent Desktop 8.0 Technische Referenzen

■

Make sure that a SPAN port has been created on the switch for 
the PC’s network port where the VoIP monitor service is 
connected.

■

Make sure that the Recording & Playback service has permission 
to write to the AudioFiles directory.

■

If the audio files are saved on a drive using the FAT32 file system, 
there is a limitation of 21,844 objects in the folder. If the folder 
has reached this limit, delete unused audio files, or convert the 
drive to the NTSF file system.

To check the user of the service, open the Control Panel. Double-click 
Administrative Tools and then Services.

Search for the service named Cisco Desktop Recording & Playback 
Server and click the Startup button. Account should be selected and a 
domain account given along with the password.

The CPU usage on the VoIP Monitor service PC has gone to 99%, and 
the PC has locked up.

This can happen when you disable the sniffing adapter through the 
Windows Network and Dialup Connections window while the VoIP 
Monitor service is running. Re-enabling the sniffer adapter while the 
VoIP Monitor service is running will not solve the problem. You must 
stop the VoIP Monitor service, re-enable the sniffer adapter, and then 
restart the VoIP Monitor service to restore normal functionality. 

The message, “At least one or more errors occurred during 
synchronization” appeared when the administrator performed 
synchronization in Desktop Administrator. 

Check the Sync service log file. 

If the logged error points to ICM database ODBC connection failure, 
then make sure that:

the user account that the Sync service is running has privileges to open 
a Name Pipe connection/

the manual connection through the Sync service DSN works.