Cisco Cisco Agent Desktop 8.0 Technische Referenzen
Guidelines for Sizing Deployments
31-Mar-06
17
The Voice-Over IP (VoIP) Monitor service monitors the RTP streams spanned on the
local switch. It uses a SPAN port to sniff each RTP stream that might potentially be
monitored by a supervisor. All streams are monitored all the time. The maximum
number of simultaneously monitored sessions (the total number of supervisors
actively monitoring agents plus the number of concurrent recording sessions) is 40.
Note that this is 80 RTP streams.
local switch. It uses a SPAN port to sniff each RTP stream that might potentially be
monitored by a supervisor. All streams are monitored all the time. The maximum
number of simultaneously monitored sessions (the total number of supervisors
actively monitoring agents plus the number of concurrent recording sessions) is 40.
Note that this is 80 RTP streams.
The VoIP Monitor service application must be at the same physical location as the
agents it monitors. A physical location is defined as a set of interconnected switches
with no intervening routers.
agents it monitors. A physical location is defined as a set of interconnected switches
with no intervening routers.
The VoIP Monitor service application is certified for both uni-processor and
multi-processor machines.
multi-processor machines.
The VoIP Monitor service application is sized based on a combination of active calls
and total streams being monitored by the service. For example, if the percentage of
time that agents are actually talking is low, more streams may be monitored. If agents
are on the phone most of the time, fewer streams may be monitored.
and total streams being monitored by the service. For example, if the percentage of
time that agents are actually talking is low, more streams may be monitored. If agents
are on the phone most of the time, fewer streams may be monitored.
The number of sessions monitored by supervisors is fixed at 40 total simultaneous
sessions.
sessions.
Desktop Monitoring
Desktop monitoring requires more bandwidth than does server monitoring (using a
VoIP Monitor service). Please refer to the best practices document, Cisco Agent
Desktop Bandwidth Requirements, for more information.
VoIP Monitor service). Please refer to the best practices document, Cisco Agent
Desktop Bandwidth Requirements, for more information.
Recording & Playback Service
The Recording and Playback Service stores recorded conversations and makes them
available to the Supervisor Record Viewer application.
available to the Supervisor Record Viewer application.
Table 1.
VoIP Monitor Service
Application 7.0 Sizing
*
* These limitations apply only if no desktop monitoring is used. When sizing for VoIP Monitor
services, count only the number of agents configured to use a VoIP Monitor service for
silent monitoring and recording.
silent monitoring and recording.
Max. No.
Agents
Peak Time Agents
Are On-Call (%)
Max. Simultaneous
Calls
Max. Simultaneous
Sessions Monitored
400
100
400
40
444
90
400
40
500
80
400
40