Cisco Cisco Agent Desktop 8.0 Technische Referenzen
26-September-06
2-1
Capacity and Performance
Guidelines
Guidelines
Product Limitations
General
Cisco IPCC Enterprise supports multiple sites. CAD 6.0 can be installed at each
site, however, for the most part each site operates independently of the other.
Administration must be done separately at each site, and agents at one site are
not visible to a supervisor at another.
site, however, for the most part each site operates independently of the other.
Administration must be done separately at each site, and agents at one site are
not visible to a supervisor at another.
One exception is ECC variables, which are able to follow a call between sites
depending on how the call is routed.
depending on how the call is routed.
Desktop Administrator
Maximum Number of Rules for an Event
There is no physical limitation on the number of rules that can be applied to an
event. However, long lists of complex rules take longer to process than shorter
lists.
event. However, long lists of complex rules take longer to process than shorter
lists.
Rules and Action Names
Rule and action names are limited to 64 characters.
Number of Rule List Items
The number of items in a rules list is limited to 64K. For instance, if each data item
in the list is 4 characters, the number of items in the list should not exceed 16K.
in the list is 4 characters, the number of items in the list should not exceed 16K.
Maximum Number of Actions on a Rule
There is no physical limitation on the number of actions that can be applied to a
rule. However, long lists of actions or actions that take a long time to run will
affect performance. If an action takes a long time to run, Agent Desktop may not
respond quickly to telephony events such as incoming calls and disconnects.
rule. However, long lists of actions or actions that take a long time to run will
affect performance. If an action takes a long time to run, Agent Desktop may not
respond quickly to telephony events such as incoming calls and disconnects.