Cisco Cisco Agent Desktop 8.0 Technische Referenzen

How can I tell if the Sync service is running properly?

In Desktop Administrator, perform a manual synchronization for a 
specific logical contact center. Make sure that all agents, 
supervisors, and teams are correctly listed for that logical contact 
center.

The message, “At least one or more errors occurred during 
synchronization” appeared when the administrator performed 
synchronization in Desktop Administrator. 

Check the Sync service log file. If the logged error points to ICM 
database ODBC connection failure, make sure that:

■

The user ID and password is a valid ICM database user for 
SQL authentication. The user ID and password can be 
changed via the CAD Configuration Setup utility.

■

The Instance Name is the correct ICM logger database 
instance (case sensitive). The Instance Name can be 
changed via the CAD Configuration Setup utility.

■

The ICM database allows TCP/IP connections. Check via 
the SQL server Network utility.

■

A manual connection through a system DSN with TCP/IP 
and SQL authentication works.

If the logged error points to LDAP connection failure, then make 
sure that the LDAP service is running and that the LDAP HOST 1 
registry setting in HKEY_LOCAL_MACHINE/SOFTWARE/
Spanlink/Site Setup has the correct value.

If the logged error was “…could not prepare SQL statement” then 
make sure that the ICM peripheral ID associated with the CTI 
Server has a value. The Peripheral ID can be changed via the CAD 
Configuration Setup utility.