Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
The Supervisor Desktop Window
March 25, 2013
21
Integrated Browser Pane
The integrated browser pane allows you to view internet and intranet web pages to
help you assist agents and customers. The integrated browser has from 1 to 10 tabs,
each of which can display a different web page. You configure each tab to display a
specific website as your home page.
help you assist agents and customers. The integrated browser has from 1 to 10 tabs,
each of which can display a different web page. You configure each tab to display a
specific website as your home page.
For more information about this pane, see
Status Bar
The status bar displays current information about Supervisor Desktop (
In the event of a service failure, the Current Status section changes from “In Service”
to “Partial Service” or “No Service.” To learn what features are affected by the service
outage, double-click the Current Status section of the status bar to view a popup
window that displays which features are active or inactive.
to “Partial Service” or “No Service.” To learn what features are affected by the service
outage, double-click the Current Status section of the status bar to view a popup
window that displays which features are active or inactive.
For more information on the Current Status popup window and service auto-recovery,
see
see
.
Figure 7.
Status bar
Current system time in 24-hour format
Current status of Supervisor Desktop features
User ID or name, as entered when logging in
User name