Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Logging into Supervisor Desktop
March 25, 2013
9
— It might take some time for Supervisor Desktop to start because default
report data must be generated.
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The administrator can configure Supervisor Desktop to use your Agent
Desktop password. In that case, you cannot change your password in
Supervisor Desktop. Your password is administered in Unified ICM and can
only be changed by your administrator.
Desktop password. In that case, you cannot change your password in
Supervisor Desktop. Your password is administered in Unified ICM and can
only be changed by your administrator.
Changing Your Password
Do not share your password with others. If someone else learns your password,
change the password using the Change Password option.
change the password using the Change Password option.
NOTE: The Change Password option is not enabled if your
administrator has configured Supervisor Desktop to use your Agent
Desktop password. The Agent Desktop password can only be
changed in Unified CM.
administrator has configured Supervisor Desktop to use your Agent
Desktop password. The Agent Desktop password can only be
changed in Unified CM.
To change your password:
1. From the menu bar, choose Tools > Change Password. The Change Password
dialog box appears (
2. Type your old password, your new password, and your new password again. If
your old password was empty (blank), leave the Old password field empty.
NOTE: Passwords are a maximum of 32 alphanumeric characters.
3. Click OK. Your password is changed.
Access Through a VPN From Behind a NAT Firewall or
Router
Router
When a desktop is using network address translation (NAT) due to a firewall or router,
then virtual private network (VPN) software must be used on the desktop to ensure
then virtual private network (VPN) software must be used on the desktop to ensure
Figure 2.
Change Supervisor Password dialog box