Cisco Cisco Agent Desktop 9.0 Installationsanleitung

Backup and Restore

August 4, 2014

131

CDBRTool Utility

IMPORTANT:  Use of the CDBRTool outside of explicit steps in the 
upgrade procedures described in this chapter is not advised. Consult 
with a TAC engineer before you attempt to use any switches other 
than the ones named in the upgrade procedure.

The CDBRTool utility backs up the following data:

■

Desktop Administrator configuration settings (excluding reason codes and 
personnel configuration, which are managed in Unified ICM)

■

Supervisor Desktop metadata 

■

Agent Desktop preferences and personal phone books

■

audio recordings

Use CDBRTool to back up configuration data when upgrading CAD to a newer version, 
or to create a safety backup file of your CAD configuration.

NOTE:  If it is a redundant system, both Directory Services sides must 
be running in order for the CDBRTool utility to run correctly.

NOTE:  The CDBRTool utility does not preserve recordings tagged with 
the 30-day extended lifetime. In order to preserve these recordings, it 
is recommended that you use the Play and Save function in 
Supervisor Record Viewer to save them as *.wav files. Refer to the 
Cisco Supervisor Desktop User Guide for more information.

1. On the computer that hosts the CAD base services, open a command window 

and navigate to C:\Program Files (x86)\Cisco\Desktop\bin. This is the default 
location for CAD utilities.

2. At the prompt, run the following command.

CDBRTool <switches> “<pathname>”

where: 

<switches> is one of the switch combinations listed in 

 below

<pathname> is the folder in which backup files are located

NOTE:  You cannot back up or restore CAD services LDAP 
configuration data and audio files at the same time. You must run 
CDBRTool twice, once to back up or restore CAD services LDAP data 
and once to back up or restore audio files.