Cisco Cisco Agent Desktop 9.0 Installationsanleitung

System Capacity

August 4, 2014

25

Maximum number of CAD agents per outbound PG



Note: This PG is dedicated to outbound agents coresident with dialer and media 
routing.

200

Maximum number of off-board Recording & Playback services

2

Maximum number of off-board VoIP Monitor services

5

Maximum number of simultaneous playbacks per Recording and Playback 
service

8

Maximum number of simultaneous VoIP sessions per VoIP Monitor service

114

Maximum number of simultaneous live supervisor monitoring sessions 

58

Table 7. 

CAD 9.0 system capacity  (cont’d)

Description

Capacity