Cisco Cisco Agent Desktop 9.0 Guia Da Instalação
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System Capacity
August 4, 2014
25
Maximum number of CAD agents per outbound PG
Note: This PG is dedicated to outbound agents coresident with dialer and media
routing.
routing.
200
Maximum number of off-board Recording & Playback services
2
Maximum number of off-board VoIP Monitor services
5
Maximum number of simultaneous playbacks per Recording and Playback
service
service
8
Maximum number of simultaneous VoIP sessions per VoIP Monitor service
114
Maximum number of simultaneous live supervisor monitoring sessions
58
Table 7.
CAD 9.0 system capacity (cont’d)
Description
Capacity