Cisco Cisco Agent Desktop 9.0 Installationsanleitung

August 4, 2014

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Before You Install CAD 9.0

Overview

Before you install CAD 9.0, you must complete the following tasks.

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Read the CAD 9.0 release notes, available at:

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Configure Unified ICM.

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Modify the registry key entries for supervisor monitoring and recording on 
agents’ non-ACD calls.

■

Prepare user accounts and permissions for CAD to integrate with other 
Unified CCE components.

■

Configure Microsoft SQL Server 2008 R2 for CAD 9.0.

These tasks are described below.