Cisco Cisco Agent Desktop 9.0 Installationsanleitung
Configuring Unified ICM
August 4, 2014
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Reason Codes
Starting with CAD release 7.1, reason codes are created and maintained in
Unified ICM and pulled into CAD. In previous versions of CAD, reason codes could be
created and maintained in both Unified ICM and in CAD.
Unified ICM and pulled into CAD. In previous versions of CAD, reason codes could be
created and maintained in both Unified ICM and in CAD.
If you are upgrading from a version of CAD older than 7.1, any reason codes you might
have created in CAD will be lost in the upgrade. If you want those reason codes to be
available in this version of CAD, make sure they are created in Unified ICM.
have created in CAD will be lost in the upgrade. If you want those reason codes to be
available in this version of CAD, make sure they are created in Unified ICM.