Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

Cisco Agent Desktop—Browser Edition User Guide

10

August 27, 2012

Logging in Using CAD-BE

You can log in using CAD-BE as a local agent or as a mobile agent. A local agent uses 
CAD-BE within the contact center. A mobile agent uses Cisco Unified Mobile Agent to 
connect to CAD-BE via any kind of phone (including a cell phone) from outside the 
contact center. For instructions about logging in, see the appropriate section below.

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CAD-BE runs in the following web browsers:

NOTE:  CAD-BE has been tested with Mozilla Firefox 12.0.

Both browsers must have the Java Runtime Environment (JRE) 1.6.0_31 or later 1.6 
updates installed. All popup blockers must be disabled. Consult your administrator for 
instructions on disabling your popup blockers, if any.

NOTE:  If you do not have JRE installed when you try to start CAD-BE, 
you will be prompted to install it. After JRE is installed, CAD-BE will 
continue to start normally.

NOTE:  CAD-BE might function with other browsers and JRE versions, 
but these configurations are not supported.

Multi-line Phones

CAD-BE supports multi-line phones. However, the number of lines supported is limited. 
You cannot log into a phone that has more than four lines (one ACD line and three 
non-ACD lines). 

Operating System

Supported Browsers

Microsoft Windows XP Professional 
Service Pack 3

Microsoft Internet Explorer 7 and 8

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Mozilla Firefox 

Microsoft Windows Vista Business, 
Enterprise, and Ultimate Editions 
Service Pack 1

Microsoft Internet Explorer 7 and 8

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Mozilla Firefox 

Microsoft Windows 7 Professional, 
Enterprise, and Ultimate Editions 
Service Pack 1

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32-bit and 64-bit

Microsoft Internet Explorer 8

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Mozilla Firefox 

Red Hat Enterprise Linux 5

Mozilla Firefox