Cisco Cisco Agent Desktop 9.0 Guida Utente
Cisco Agent Desktop—Browser Edition User Guide
10
August 27, 2012
Logging in Using CAD-BE
You can log in using CAD-BE as a local agent or as a mobile agent. A local agent uses
CAD-BE within the contact center. A mobile agent uses Cisco Unified Mobile Agent to
connect to CAD-BE via any kind of phone (including a cell phone) from outside the
contact center. For instructions about logging in, see the appropriate section below.
CAD-BE within the contact center. A mobile agent uses Cisco Unified Mobile Agent to
connect to CAD-BE via any kind of phone (including a cell phone) from outside the
contact center. For instructions about logging in, see the appropriate section below.
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CAD-BE runs in the following web browsers:
NOTE: CAD-BE has been tested with Mozilla Firefox 12.0.
Both browsers must have the Java Runtime Environment (JRE) 1.6.0_31 or later 1.6
updates installed. All popup blockers must be disabled. Consult your administrator for
instructions on disabling your popup blockers, if any.
updates installed. All popup blockers must be disabled. Consult your administrator for
instructions on disabling your popup blockers, if any.
NOTE: If you do not have JRE installed when you try to start CAD-BE,
you will be prompted to install it. After JRE is installed, CAD-BE will
continue to start normally.
you will be prompted to install it. After JRE is installed, CAD-BE will
continue to start normally.
NOTE: CAD-BE might function with other browsers and JRE versions,
but these configurations are not supported.
but these configurations are not supported.
Multi-line Phones
CAD-BE supports multi-line phones. However, the number of lines supported is limited.
You cannot log into a phone that has more than four lines (one ACD line and three
non-ACD lines).
You cannot log into a phone that has more than four lines (one ACD line and three
non-ACD lines).
Operating System
Supported Browsers
Microsoft Windows XP Professional
Service Pack 3
Service Pack 3
Microsoft Internet Explorer 7 and 8
Mozilla Firefox
Microsoft Windows Vista Business,
Enterprise, and Ultimate Editions
Service Pack 1
Enterprise, and Ultimate Editions
Service Pack 1
Microsoft Internet Explorer 7 and 8
Mozilla Firefox
Microsoft Windows 7 Professional,
Enterprise, and Ultimate Editions
Service Pack 1
Enterprise, and Ultimate Editions
Service Pack 1
32-bit and 64-bit
Microsoft Internet Explorer 8
Mozilla Firefox
Red Hat Enterprise Linux 5
Mozilla Firefox