Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Agent States
August 27, 2012
33
Work
Ready
Ready
You are completing work from a previous call and are available to
receive ACD calls. You change to the Ready state when:
receive ACD calls. You change to the Ready state when:
•You enter wrap-up data (if enabled by the system administrator)
•A timer set in the ACD expires (if the ACD uses this feature)
•You manually change state after you enter wrap-up data
Table 8.
Agent states (cont’d)
State
Description