Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

Cisco Agent Desktop—Browser Edition User Guide

34

August 27, 2012

Using the Integrated Browser

The integrated browser feature is available in the CAD Premium and Enhanced 
packages. This feature allows you to view internet web pages while working with 
CAD-BE. The web pages are displayed in a separate associated browser window that, 
unlike CAD-BE itself, contains the web browser toolbar and menu bar.

You can click Show/Hide Integrated Browser on the CAD-BE toolbar to show or hide 
the browser tools at the bottom of the CAD-BE window. This does not impact the 
associated browser instance.

If configured by your administrator as part of a work flow, CAD-BE can use call 
enterprise data to interact with a web application, such as a customer database, and 
display customer information in the integrated browser.

Accessing Work Sites

Your administrator can set up a list of frequently-used web sites. These “favorites” 
appear in the Work Sites box. You can select a website from this drop-down list to 
access it quickly, without having to type in its web address.

Accessing Other Websites

Your administrator can configure the browser to include the optional Address field. 
This enables you to access a website that is not listed in the Work Sites box.

■

Type the website address (URL) in the Address field, then press Enter.

Accessing Your Home Page

You can always return to your home page (set up by your administrator) by clicking 
Home (

), or by pressing Alt+Home.

Supervisor Intervention

Your supervisor can “push” a web page to your browser. See 

page 31 

for details.