Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

CAD-BE Feature Levels

August 27, 2012

7

CAD-BE Feature Levels

There are three feature levels of CAD-BE: Standard, Enhanced, and Premium.

 lists the features that are available in each feature level of CAD-BE. Features 

that are not listed here are in all three feature levels.

Table 1. 

CAD-BE features 

Feature

Standard

Enhanced

Premium

Agent-initiated call recording

x

x

Agent workflow HTTP Get and Utility actions

x

x

Cisco IP Communicator support

x

x

x

Cisco Unified Mobile Agent support

x

x

x

Enterprise data call history

x

x

Enterprise data thresholds

x

x

Event-triggered work flows

x

x

Integrated browser

x

x

Reason codes

x

x

x

Task buttons

x

x

x

Wrapup data

x

x

x