Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Agent Desktop User Guide
30
September 9, 2013
Status Bar
The status bar displays current information about you and Agent Desktop (
).
If a service fails, the status changes from “In Service” to “Partial Service” or “No
Service”. To view the features that are affected by the service failure, double-click the
status field. A popup window appears and displays the features that are active or
inactive.
Service”. To view the features that are affected by the service failure, double-click the
status field. A popup window appears and displays the features that are active or
inactive.
For more information on the status popup window and service autorecovery, see
.
Desktop Preferences
If your administrator configures your toolbar so that you have access to the
Preferences button, you can change your Agent Desktop window behavior and
accessibility options.
Preferences button, you can change your Agent Desktop window behavior and
accessibility options.
To set your desktop preferences:
1. Click Preferences on the toolbar. The Desktop Preferences dialog box
(
) appears.
2. Select the preferences you desire on each tab, and then click OK.
Setting the Window Behavior Mode and Window Options
By default, Agent Desktop is minimized when it is idle and opens when calls are active
(Normal mode). If your administrator has enabled you to choose your window behavior
mode, you can change the window behavior modes and window options on the
Preferences tab in the Desktop Preferences dialog box (
(Normal mode). If your administrator has enabled you to choose your window behavior
mode, you can change the window behavior modes and window options on the
Preferences tab in the Desktop Preferences dialog box (
. The behavior you
set persists from one session to the next session.
Figure 8.
Status bar
Current
status
of CAD
features
Current agent ACD
state and the time
state and the time
spent in that state
Agent
ID
Agent
ext
Agent
name
name
Current
system
time in
24-hour
format
Agent’s mobile
phone number
(Mobile Agents
phone number
(Mobile Agents
only)