Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Agent Desktop User Guide
60
September 9, 2013
Agent ACD State Log Display
The Agent ACD State Log Display (
) shows a record of all ACD server state
transitions for the current day. The log is in chronological order.
describes the fields that are listed in the Agent ACD State Log Display.
Figure 22.
Agent ACD State Log Display
Table 15.
Agent ACD State Log Display field descriptions
Field
Description
Start Time
The time the ACD agent state was initiated. Start time is
based on the time the Recording & Statistics service received
the ACD agent state data from Agent Desktop; therefore the
start time reflects the Recording & Statistics server time, not
the time shown on your PC. If the Recording & Statistics
server and the agent PC are in different time zones, this is
taken into account.
based on the time the Recording & Statistics service received
the ACD agent state data from Agent Desktop; therefore the
start time reflects the Recording & Statistics server time, not
the time shown on your PC. If the Recording & Statistics
server and the agent PC are in different time zones, this is
taken into account.
Agent State
The last ACD agent state written to the log is actually the
previous ACD state that you were in. In order to calculate
State Duration, the current state cannot be written to the log
until you transition to the next ACD agent state.
previous ACD state that you were in. In order to calculate
State Duration, the current state cannot be written to the log
until you transition to the next ACD agent state.