Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

Cisco Desktop Administrator User Guide

140

August 18, 2015

Outbound Dialer Toolbar

In order for the Outbound Dialer actions to be available for agents to use, you must 
configure the agent interface to include the Outbound Dialer toolbar. The dialing mode 
used in the calling campaign determines which buttons appear in the toolbar 
(

Table 26).

Table 26. 

Outbound Dialer toolbar buttons and dialing mode in which they appear 

Icon

Name

Dir. Preview

Predictive

Preview

Progressive

Accept

×

×

×

×

Reject

×

×

Reject Close

×

×

Skip 

×

×

Skip Close 

×

×

Skip-Next 

×

×

×

×

Callback 

×

×

×

×

Reclassify 

×

Cancel Reservation

×

×

×

×