Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Desktop Administrator User Guide
176
August 18, 2015
Configuring Agents
The Agents window displays a list of all agents configured in Unified ICM. You can view
an agent’s name, login ID, login name, team, and work flow group assignment on this
page.
an agent’s name, login ID, login name, team, and work flow group assignment on this
page.
An agent can belong to only one work flow group at a time. By default, all agents are
assigned to the Default work flow group. You can do the following in the Agents List
page:
assigned to the Default work flow group. You can do the following in the Agents List
page:
■
Change the login method for agents
■
Change the agent’s work flow group assignment
Changing the Login Method for Agents
Depending on your configuration, agents can log in to Agent Desktop using either their
login ID or their login name.
login ID or their login name.
To change the login method for agents:
1. Choose Personnel > Agents. The Agents page appears (
).
Figure 87.
Agents List page
2. Under General Settings, do one of the following: