Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

Cisco Desktop Administrator User Guide

184

August 18, 2015

Configuring Unified Presence Users

In order to use Unified Presence from within Agent Desktop, all agents must be Unified 
Presence users who have the following attributes:

■

An end user, not an application user

■

Licensed as CUP (Cisco Unified Presence) Enabled

■

Licensed as CUPC (Cisco Unified Personal Communicator) Enabled

■

Associated with the same LDAP profile with which SMEs are associated

1. In Cisco Unified CM Administration, navigate to System > LIcensing > 

Capabilities Assignment.

2. Search for the Unified Presence user.

3. On the Unified Presence user’s Capabilities Assignment Configuration page, 

select the Enable CUP and Enable CUPC check boxes in the Capabilities 
Assignment Information section of the page.

4. Click Save.

1. In Cisco Unified CM Administration, navigate to Application > Cisco Unified 

Personal Communicator > User Settings.

2. Search for the Unified Presence user.

3. On the Unified Personal Communicator User Settings page, ensure that the 

LDAP profile assignment is the same as that for SMEs.

The LDAP profile cannot have anonymous bind enabled. If it is, it results in partial data 
when searching for SMEs. 

If the LDAP profile is configured by host name, make sure you can ping it from the CAD 
Base services server or the Unified CCE server.

If the CUP server is configured by host name, make sure you can ping it from the 
Unified CCE server, CAD Base services server, or agent desktop machine.

1. IN Cisco Unified Presence Administration, navigate to Application > Cisco 

Unified Personal Communicator > LDAP Profile.

2. Search for the appropriate LDAP profile (the profile to which all the SMEs are 

assigned).