Cisco Cisco Agent Desktop 9.0 ユーザーガイド
Cisco Desktop Administrator User Guide
184
August 18, 2015
Configuring Unified Presence Users
In order to use Unified Presence from within Agent Desktop, all agents must be Unified
Presence users who have the following attributes:
Presence users who have the following attributes:
■
An end user, not an application user
■
Licensed as CUP (Cisco Unified Presence) Enabled
■
Licensed as CUPC (Cisco Unified Personal Communicator) Enabled
■
Associated with the same LDAP profile with which SMEs are associated
To enable a Unified Presence user for CUP and CUPC:
1. In Cisco Unified CM Administration, navigate to System > LIcensing >
Capabilities Assignment.
2. Search for the Unified Presence user.
3. On the Unified Presence user’s Capabilities Assignment Configuration page,
select the Enable CUP and Enable CUPC check boxes in the Capabilities
Assignment Information section of the page.
Assignment Information section of the page.
4. Click Save.
To associate the Unified Presence user with the LDAP profile:
1. In Cisco Unified CM Administration, navigate to Application > Cisco Unified
Personal Communicator > User Settings.
2. Search for the Unified Presence user.
3. On the Unified Personal Communicator User Settings page, ensure that the
LDAP profile assignment is the same as that for SMEs.
The LDAP profile cannot have anonymous bind enabled. If it is, it results in partial data
when searching for SMEs.
when searching for SMEs.
If the LDAP profile is configured by host name, make sure you can ping it from the CAD
Base services server or the Unified CCE server.
Base services server or the Unified CCE server.
If the CUP server is configured by host name, make sure you can ping it from the
Unified CCE server, CAD Base services server, or agent desktop machine.
Unified CCE server, CAD Base services server, or agent desktop machine.
To ensure that the LDAP profile is not configured with anonymous bind:
1. IN Cisco Unified Presence Administration, navigate to Application > Cisco
Unified Personal Communicator > LDAP Profile.
2. Search for the appropriate LDAP profile (the profile to which all the SMEs are
assigned).