Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

Dial Strings

August 18, 2015

29

Outgoing Calls

Use the Outgoing Calls tab (

) to configure local area codes and exchanges.

Figure 5. 

Outgoing Calls tab

 describes the sections and options on the Outgoing Calls tab.

Table 4. 

Outgoing Calls tab — description 

Section/option

Description

Local area code

The local 3-digit area code. 

NOTE: If you must dial the area code for local calls, 
leave this field blank.

Advanced Dialing…

Configure 

Prefixes

Local line access code

The number needed to access an outside local line.

Long distance line 
access code

The number needed to access an outside long 
distance line.

Ensure a 1 on long 
distance calls

Automatically dial a “1” before dialing a long 
distance phone number.