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Cisco
Cisco Agent Desktop 9.0
Betriebsanweisung
Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
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Contents
Preface 11
■
Introduction 11
What’s New In This Release 12
Desktop Administrator Feature Levels 12
Related CAD Documentation 13
Obtaining Documentation and Submitting a Service Request 13
Documentation Feedback 13
1
Getting Started with Cisco Desktop Work Flow
Administrator 15
■
Introduction 15
■
Starting Desktop Work Flow Administrator 16
■
Automated Updates 17
■
The Desktop Work Flow Administrator Interface 18
Toolbars and Menu Bars 18
Navigation Tree Pane 19
Display Pane Navigation 19
■
User Privileges in Microsoft Windows 20
■
Configuring Passwords 21
Configuring a Password in Desktop Work Flow Administrator 21
Client Applications 22
Agent Desktop, CAD-BE, and IP Phone Agent User ID, Login Name, and
Password 22
Supervisor Desktop User ID, Login Name, and Password 22
■
Synchronizing Directory Services 24
2
Work Flow Configuration 25
■
Introduction 25
■
Dial Strings 27
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