Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Desktop Administrator User Guide
98
August 18, 2015
Adding a New Action
To add a new action:
1. Access the Voice Contact Work Flow or Agent Management Work Flow window.
2. Select the event to be associated with the new action.
3. Under the Actions pane, click Add. The Select Action dialog box appears
(
Figure 41.
Select Action dialog box
4. Choose the tab for the type of action you want to associate with the event.
5. If the action already exists, select it, then click OK. If the action does not yet
exist, click New, then follow the instructions for setting up that type of action
as outlined below.
as outlined below.
6. Click OK. The Select Action dialog box closes and you return to the Work Flow
window. The new action is listed in the Actions pane.