Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

ගਪᔐݝ
Cisco Systems, Inc.

170 West Tasman Drive
San Jose, CA 95134-1706

USA

http://www.cisco.com
࢟જǖ408 526-4000

800 553-NETS (6387)

ࠅᑞǖ408 527-0883

http://www.cisco.com/go/trademarks

 ࿟ᑊࡵ Cisco ࿜ܪࡼ೰ܭăࠥࠀᄋૺࡼ࢒ྯऱ࿜ܪ௿ၢ᎖໚

৉ᔈჅᎌᑗჅᎌăဧ፿Đ੝ᔫ૛ۋđጙࠤ݀ݙڗာႈపਜ਼ྀੜ໚Ⴧ৛ႊ௥ᎌ੝ᔫਈᇹă(1005R)
۾ᆪ࡭ᒦဧ፿ࡼ IP ࢐ᒍ࣒ဵኋ৩ࡼ࢐ᒍă۾ᆪ࡭۞౪ࡼྀੜာಿĂෘഎመာၒ߲ਜ਼ᅄာ௿፿᎖ዝာ෹ࡼăྦ۾ᆪ࡭ዝာดྏᒦࡼ IP ࢐ᒍᎧᑞဣ࢐ᒍᎌჅಙᄴLj࠙ၢᇄፀਜ਼༝੝ă
© 2010 Cisco Systems, Inc. ۣഔჅᎌཚಽă
© 2010 Calabrio, Inc. ۣഔჅᎌཚಽă

౐Ⴅྜྷඡᒎฉ

Cisco Unified Contact Center ໩ጓۈ 9.0

އఘᔭᇳဣဟመာ

ݛᒾ 1

࡝ૣ৔௥౺࿟ࡼဣဟመာږ฽ă

ݛᒾ 2

࠭Đဣဟመာđᔊࣤኡᐋิገއఘࡼመာື෵ǖ

ݛᒾ 3

ᄰਭ࡝ૣ೰ܪᄌLjభጲږۨসᒦࡼྀፀ೰ጲဍኔ૞ଢ଼ኔ๝ኔመာື෵ă

ဧ፿ૹ߅ࡼᦩಂ໭

DŽஞሢ঱଀ۈDž

ྙਫิࡼ਌ಯᏋ໪፿೫ૹ߅ᦩಂ໭LjิభጲᏴ Agent Desktop ᒦဧ፿ૹ߅ᦩಂ໭౶އ
ఘดݝᆀਜ਼ઑೊᆀᆀ጑ă਌ಯᏋభጲ๼ᒙૹ߅ᦩಂ໭Ljጲဧࡧ߲ࠊా૞ᑗመာᆐૹ߅
ᦩಂ໭ᒦࡼቤኡሲఌLj૞ᑗመာᆐޟਖ Internet Explorer ࡧ߲ࠊాăૹ߅ᦩಂ໭ᔢࣶ
భᑽߒ 10 ৈኡሲఌă࢒ጙৈኡሲఌဪᒫ፿᎖መာᓍ਌ᅎ႙৊ิࡼᆀ጑ăᑚዹLjᄰਭᄋ
৙ᎌᓐ᎖ิᎧఱઓ৥ᄰࡼቧᇦLjᓍ਌భጲᏴં୸ਭ߈ᒦ቏ᓐิă

ྙਫิࡼ਌ಯᏋጯ஠ቲሤ።๼ᒙLjิܣభጲ࠭৔ᔫᐶ࢛೰ܭᒦኡᐋ໚჈ᆀᐶ૞Ᏼ࢐ᒍ
ᔊࣤᒦ୆ྜྷ URLLj࠭ऎषᆰ໚჈ᆀᐶă

ᔭᇳં୸྇ᒔ

ᔭᇳ ACD ᓨზ྇ᒔ

ᔭᇳሮᇼቧᇦ

ଆถᄻଐ

ᅄܪ ෗߂

౐அऱါ

ႁී

ઁᅓ

Alt+ ᔧେᄿ୆

ऩૄࡵิއఘࡼ࿟ጙ጑ă

༄஠

Alt+ ᎎେᄿ୆

ᓞࡵ࡝ૣĐઁᅓđږ฽ᒄ༄Ⴥއఘࡼ጑ෂă

ᄫᒏ

Esc ୆

ဧᦩಂ໭ᄫᒏଝᏲᆀ጑ă

ၮቤ

F5 ୆

ၮቤࡩ༄ᆀ጑ă

ᓍ጑

Alt+Home

ऩૄࡵᎾࢾፃࡼᓍ጑ă

—

ሆጙኡሲఌ

Ctrl+Shift+T

ᓞࡵሆጙኡሲఌă

—

࢐ᒍ

Alt+D

୓਒ܪጤࡵĐ࢐ᒍđᔊࣤDŽྙጯ๼ᒙDžă

—

ᦩಂ໭

Ctrl+Shift+B

୓਒ܪጤࡵᦩಂ໭ࠊৃă

—

৔ᔫᐶ࢛

Alt+W

୓਒ܪጤࡵĐ৔ᔫᐶ࢛đᔊࣤă