Cisco Cisco Agent Desktop 9.0 ユーザーガイド
ගਪᔐݝ
Cisco Systems, Inc.
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
San Jose, CA 95134-1706
USA
http://www.cisco.com
࢟જǖ408 526-4000
࢟જǖ408 526-4000
800 553-NETS (6387)
ࠅᑞǖ408 527-0883
http://www.cisco.com/go/trademarks
ᑊࡵ Cisco ܪࡼܭăࠥࠀᄋૺࡼྯऱܪၢ᎖
ᔈჅᎌᑗჅᎌăဧĐᔫۋđጙࠤ݀ݙڗာႈపਜ਼ྀੜჇႊᎌᔫਈᇹă(1005R)
۾ᆪᒦဧࡼ IP ᒍ࣒ဵኋ৩ࡼᒍă۾ᆪ۞౪ࡼྀੜာಿĂෘഎመာၒ߲ਜ਼ᅄာ᎖ዝာࡼăྦ۾ᆪዝာดྏᒦࡼ IP ᒍᎧᑞဣᒍᎌჅಙᄴLj࠙ၢᇄፀਜ਼༝ă
© 2010 Cisco Systems, Inc. ۣഔჅᎌཚಽă
© 2010 Calabrio, Inc. ۣഔჅᎌཚಽă
۾ᆪᒦဧࡼ IP ᒍ࣒ဵኋ৩ࡼᒍă۾ᆪ۞౪ࡼྀੜာಿĂෘഎመာၒ߲ਜ਼ᅄာ᎖ዝာࡼăྦ۾ᆪዝာดྏᒦࡼ IP ᒍᎧᑞဣᒍᎌჅಙᄴLj࠙ၢᇄፀਜ਼༝ă
© 2010 Cisco Systems, Inc. ۣഔჅᎌཚಽă
© 2010 Calabrio, Inc. ۣഔჅᎌཚಽă
Ⴅྜྷඡᒎฉ
Cisco Agent Desktop
Cisco Unified Contact Center ጓۈ 9.0
އఘᔭᇳဣဟመာ
ݛᒾ 1
ૣ౺ࡼဣဟመာږă
ݛᒾ 2
࠭Đဣဟመာđᔊࣤኡᐋิገއఘࡼመာືǖ
ݛᒾ 3
ᄰਭૣܪᄌLjభጲږۨসᒦࡼྀፀጲဍኔଢ଼ኔኔመာືă
ဧૹ߅ࡼᦩಂ
DŽஞሢۈDž
ྙਫิࡼಯᏋ೫ૹ߅ᦩಂLjิభጲᏴ Agent Desktop ᒦဧૹ߅ᦩಂއ
ఘดݝᆀਜ਼ઑೊᆀᆀăಯᏋభጲᒙૹ߅ᦩಂLjጲဧࡧ߲ࠊాᑗመာᆐૹ߅
ᦩಂᒦࡼቤኡሲఌLjᑗመာᆐޟਖ Internet Explorer ࡧ߲ࠊాăૹ߅ᦩಂᔢࣶ
భᑽߒ 10 ৈኡሲఌăጙৈኡሲఌဪᒫ᎖መာᓍᅎ႙ิࡼᆀăᑚዹLjᄰਭᄋ
ᎌᓐ᎖ิᎧఱઓᄰࡼቧᇦLjᓍభጲᏴંਭ߈ᒦᓐิă
ఘดݝᆀਜ਼ઑೊᆀᆀăಯᏋభጲᒙૹ߅ᦩಂLjጲဧࡧ߲ࠊాᑗመာᆐૹ߅
ᦩಂᒦࡼቤኡሲఌLjᑗመာᆐޟਖ Internet Explorer ࡧ߲ࠊాăૹ߅ᦩಂᔢࣶ
భᑽߒ 10 ৈኡሲఌăጙৈኡሲఌဪᒫ᎖መာᓍᅎ႙ิࡼᆀăᑚዹLjᄰਭᄋ
ᎌᓐ᎖ิᎧఱઓᄰࡼቧᇦLjᓍభጲᏴંਭ߈ᒦᓐิă
ྙਫิࡼಯᏋጯቲሤ።ᒙLjิܣభጲ࠭ᔫᐶ࢛ܭᒦኡᐋᆀᐶᏴᒍ
ᔊࣤᒦྜྷ URLLj࠭ऎषᆰᆀᐶă
ᔊࣤᒦྜྷ URLLj࠭ऎषᆰᆀᐶă
•
ᔭᇳં྇ᒔ
•
ᔭᇳ ACD ᓨზ྇ᒔ
•
ᔭᇳሮᇼቧᇦ
•
ଆถᄻଐ
ᅄܪ ߂
அऱါ
ႁී
ઁᅓ
Alt+ ᔧେᄿ
ऩૄࡵิއఘࡼጙă
༄
Alt+ ᎎେᄿ
ᓞࡵૣĐઁᅓđږᒄ༄Ⴥއఘࡼෂă
ᄫᒏ
Esc
ဧᦩಂᄫᒏଝᏲᆀă
ၮቤ
F5
ၮቤࡩ༄ᆀă
ᓍ
Alt+Home
ऩૄࡵᎾࢾፃࡼᓍă
—
ሆጙኡሲఌ
Ctrl+Shift+T
ᓞࡵሆጙኡሲఌă
—
ᒍ
Alt+D
ܪጤࡵĐᒍđᔊࣤDŽྙጯᒙDžă
—
ᦩಂ
Ctrl+Shift+B
ܪጤࡵᦩಂࠊৃă
—
ᔫᐶ࢛
Alt+W
ܪጤࡵĐᔫᐶ࢛đᔊࣤă