Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung

Macro Problems

March 13, 2015

121

Problem

The agent pressed Ctrl+Alt+Del while a macro was running, and now 
the Agent Desktop window is locked up.

Solution

You cannot click Start or press Ctrl+Break, Ctrl+Esc, or Ctrl+Alt+Del 
when running a macro. The Windows operating system unhooks the 
system keyboard hook when Start is pressed. 

Problem

The administrator cannot get a rule to work based on an internal 
extension number.

Solution

When Agent Desktop compares the telephone numbers, if the dial 
string number format includes a leading x, then the telephone numbers 
in the list must also include a leading x.

Problem

An action that launches an external application is not working correctly.

Solution

Sometimes the operating system can be confused by spaces in 
directories and file names. If you have an application such as 
C:\Program Files (x86)\Acme\Search Database.exe /t/x. you may need 
to add quotes around the directory and executable. For example, the 
above would be “C:\Program Files (x86)\Acme\Search Database.exe” 
/t/x

Problem

The agent’s PC freezes when a macro executes at the same time that 
Outlook has focus. 

Message.  The following message appears in the DesktopInteractive 
logs: “Possible cause is another application blocking macro 
processing. See the CAD Troubleshooting Guide for possible 
resolution.”

Solution

To resolve this issue, follow these steps:

1. On the client PC, open the Windows Registry and navigate to the 

following key:

HKEY_CURRENT_USER\Control Panel\Desktop