Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung

Phone Book Problems

March 13, 2015

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Phone Book Problems

Problem

The only phone book appearing on the dial pad dialog box is the recent 
call list.

Solution

The administrator disabled the phone books.

Problem

Global phone books appear but there is no personal phone book.

Solution

The administrator disabled personal phone books.

Problem

When editing a phone book, the agent cannot add an entry after editing 
the first name, last name, or notes.

Solution

The agent must enter a phone number before the Add button is 
enabled.

Problem

The agent can edit the personal phone book but not other phone books.

Solution

The personal phone book is not shared by other agents. The other 
phone books are shared, and can be edited only by the administrator.