Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung
Cisco CAD Troubleshooting Guide
124
March 13, 2015
Recording and Statistics Service Problems
Problem
When trying to view agent state or call logs, no data is presented.
Solution
The agent may not have received a call, or logged in for that particular
day. The agent’s or supervisor’s PC clock may not be in the correct time
zone.
day. The agent’s or supervisor’s PC clock may not be in the correct time
zone.
NOTE: All state and call times are based on server time.
Problem
Data appears to be in incorrect chronological order in Agent Desktop or
Supervisor Desktop logs and reports, or in Supervisor Record Viewer.
CAD servers are in a redundant configuration, and a failover just
occurred.
Supervisor Desktop logs and reports, or in Supervisor Record Viewer.
CAD servers are in a redundant configuration, and a failover just
occurred.
Solution
If the system clocks on the redundant CAD servers are not
synchronized, report and log data will appear to be in the wrong order
after a failover from one server to the other. To correct this situation,
use a network time service to automatically synchronize all server
system clocks, or manually adjust them so that they are in sync.
synchronized, report and log data will appear to be in the wrong order
after a failover from one server to the other. To correct this situation,
use a network time service to automatically synchronize all server
system clocks, or manually adjust them so that they are in sync.