Cisco Cisco Agent Desktop 9.0 Fehlerbehebungsanleitung

Cisco CAD Troubleshooting Guide

38

March 13, 2015

Debugging Logs

CAD can create debugging logs to help with troubleshooting. 

Debugging information is written to the various debug files, all of which have a *.dbg 
suffix. These files are located in the …\Cisco\Desktop\log directory.

NOTE:  If you want to read a debugging log generated by a computer 
running Linux, and you are using a computer running Windows to view 
the log, the log file might not be formatted with line breaks. In this 
case, open the log file with an alternative editor, such as Microsoft 
Wordpad or Notepad++. 

The debug files are numbered, up to the total number of files set in the configuration 
file (the default number is 2). For example:

■

agent0001.dbg

■

agent0002.dbg

When agent0001.dbg reaches its size limit, it is closed and agent0002.dbg is created. 
When the total number of debug files have been created, the first debug file is 
overwritten.

Configuring Debugging

To configure debugging for CAD services and applications, you must edit the 
appropriate configuration file on the computer on which the CAD services are 
installed. For instructions, see the section that corresponds to the service or 
application that you are configuring.

■

For CAD-BE, 

.

■

For IP Phone Agent, see 

■

For Desktop Monitoring Console, see 

■

For Desktop Administrator, you must edit two configuration files. For 
WebAdmin.properties, see 

. For WebAdminLib.cfg, see 

■

For all other CAD services and applications, see 

For a complete list of services/applications and their corresponding configuration 
files, see 

.