Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung
Cisco CAD Troubleshooting Guide
94
March 2012
Phone Book Problems
Problem
The only phone book appearing on the dial pad dialog box is the recent
call list.
call list.
Solution
The administrator disabled the phone books.
Problem
Global phone books appear but there is no personal phone book.
Solution
The administrator disabled personal phone books.
Problem
When editing a phone book, the agent can’t add an entry after editing
the first name, last name, or notes.
the first name, last name, or notes.
Solution
The agent must enter a phone number before the Add button is
enabled.
enabled.
Problem
The agent can edit the personal phone book, but not other phone
books.
books.
Solution
The personal phone book is not shared by other agents. The other
phone books are shared, and can be edited only by the administrator.
phone books are shared, and can be edited only by the administrator.