Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung
Supervisor Desktop Problems
March 2012
105
The ID is the extension stored in Phonedev.ini (located in the config
folder). Phonedev.ini is populated with the extension field from the
Login dialog box when Agent Desktop is started.
folder). Phonedev.ini is populated with the extension field from the
Login dialog box when Agent Desktop is started.
Problem
The supervisor is viewing a blind conference call, but cannot see all
parties on the call.
parties on the call.
Solution
In Agent Desktop and CAD-BE, a blind conference is defined as adding
an alerting party to a conference. All parties on a blind conference call
may not show up in either Supervisor Desktop, CAD-BE, or Agent
Desktop. This is a limitation of the CTI server software.
an alerting party to a conference. All parties on a blind conference call
may not show up in either Supervisor Desktop, CAD-BE, or Agent
Desktop. This is a limitation of the CTI server software.
Problem
When Supervisor Desktop starts, it does not get automatically updated.
Solution
Automated updates are disabled for Windows Vista. Other options are:
■
Manual “over-the-top” installation
■
Push installation
Problem
A supervisor is monitoring an agent’s call and the call ends. The agent’s
state continues to appear as talking in the agent title bar.
state continues to appear as talking in the agent title bar.
Solution
After the agent changes state, the state in the title bar will be updated
correctly.
correctly.
Problem
The system is configured to use Unified CM-based monitoring. The
supervisor selects an agent’s call, but the Barge-in and Intercept
buttons are disabled.
supervisor selects an agent’s call, but the Barge-in and Intercept
buttons are disabled.
Solution
The supervisor must stop monitoring before doing a barge-in or
intercept.
intercept.