Cisco Cisco Web Security Appliance S670 Betriebsanweisung

Click Start Capture. To manually stop a running capture, click Stop Capture.

The appliance saves the captured packet activity to a file and stores the file locally. You can send packet 
capture files using FTP to Cisco Customer Support for debugging and troubleshooting purposes.

You can also connect to the appliance using FTP and retrieving packet capture files from the captures 
directory.

Choose Support and Help > Packet Capture.

Select the packet capture file you wish to use from the Manage Packet Capture Files pane. If this pane 
is not visible then no packet capture files have been stored on the appliance.

Click Download File or Delete Selected Files as required.

 

Before contacting Support: 

Enable custom logging fields as described in 

Consider doing a packet capture. See 

. 

You can use the appliance to send a non-urgent request for assistance to Cisco Customer Support. When 
the appliance sends the request, it also sends the configuration of the appliance. The appliance must be 
able to send mail to the Internet to send a support request.