Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Ratgeber Für Administratoren

The Outbound subsystem must be IN SERVICE (see 

).

The RmCm subsystem must be IN SERVICE (see 

).

The Unified CM Telephony subsystem must be IN SERVICE (see 

).

The Configuration Datastore Server (CDS) must be IN SERVICE (

Microsoft Distributed Transaction Coordinator 

Microsoft SQL Server 

Cisco Security Agent (CSA) usage: If you plan to use CSA, which Cisco 
highly recommends, you must always use the default directories when 
installing any software on a server. You need not choose the default disk drive 
if an option is available (for example, C: or D:), but you must use default 
directories (see the 

Installing Cisco Security Agent for Cisco Unified CCX 5.0(x) 

guide

).

Geographic region support:

The Outbound feature can be used in any geographic region supported by 
Unified CCX. The area codes and time zones mapping for North America 
are automatically pre-populated in the system. The system uses this 
information to determine the time zone of a customer’s phone number. 
See 

For regions outside North America, administrators must enter the 
mapping of the international area codes and their time zones using the 
Unified CCX Administration GUI. See 

.

The national do_not_call list is not supported in this release. Be sure to 
abide by the national do_not_call list. See 

In this guide, the underscore character linking each word differentiates the 
national do_not_call list from the Outbound subsystem’s Do Not Call list.