Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Anleitung Für Quick Setup

This chapter contains the following: 

What needs to be installed and configured before you install and configure Unified ICME software.

A Unified ICME configuration that needs to be done for Unified IP IVR applications to work in a 
Unified CCE system.

Although you can install Unified ICME software before you install the Unified CM and Cisco CRS 
(Unified IP IVR) software, this guide places Unified ICME installation and configuration last. If by 
chance you have installed Unified ICME software in your contact center first, you should be aware of 
all the configuration dependencies described in this guide when you configure each product.

For instructions on installing and configuring Unified ICME for use in a Unified CCE environment, see 
the 

.

As part of Unified CCE, Unified ICME software provides ACD functionality including monitoring and 
control of agent states, routing and queuing of contacts, CTI capabilities, real-time data for agents and 
supervisors, and gathering real-time and historical data for reporting in the Unified CCE system.

The basic Unified ICME software for a Unified CCE system includes the following 
components—CallRouter, Logger, Peripheral Gateway with a Unified CM PIM and an Unified IP IVR 
PIM, CTI Server, and an Admin Workstation.