Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Anleitung Für Quick Setup
C H A P T E R
9-1
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
9
How To Deploy the Sample Script, BasicQ.aef
This section contains the following:
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Note
If you have installed Unified IP IVR, you can also test your Unified CCE system with the Cisco Unified
CM AutoAttendant (aa.aef). See
CM AutoAttendant (aa.aef). See
. The BasicQ.aef
script works with Unified IP IVR.
How CRS Scripts Work in a Unified CCE System
In a Unified CCE system, the Cisco CRS system uses the ICM subsystem, which manages call
distribution across sites and call-processing environments.
distribution across sites and call-processing environments.
The Cisco CRS system is a queue and call-controlpoint within the Enterprise system that the Unified
ICME system manages. The Unified ICME system manages the queuing and call control.
ICME system manages. The Unified ICME system manages the queuing and call control.
Cisco User to User (UU) scripts, which the BasicQ.aef script is, do not handle complete calls, but
provides different call-handling instructions to be executed sequentially by the Cisco CRS server. For
example, VRU scripts may play a prompt or acquire dual tone multi-frequency (DTMF) values.
provides different call-handling instructions to be executed sequentially by the Cisco CRS server. For
example, VRU scripts may play a prompt or acquire dual tone multi-frequency (DTMF) values.
The following example ICM VRU script runs two different CRS scripts, CollectDigits and BasicQ, that
provide two different call-handling steps in the ICM VRU script.
provide two different call-handling steps in the ICM VRU script.