Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Anleitung Für Quick Setup

The Unified CCX script is referred to as the Integrated Contact Distribution (ICD) script, icd.aef. The 
icd.aef script accepts a call, plays a welcoming prompt, and then either connects the caller to an available 
resource or queues the call until a resource becomes available. while queued, the caller periodically 
hears a prompt explaining that the call is still in the queue and still waiting for an available resource. 
When the resource becomes available, the script connects the call. 

The icd.aef script is included with your Cisco CRS editor package. Be sure to verify that the scripts 
works with your system. For information on the variables and steps for the icd.aef script, refer to 

section in the Cisco CRS Scripting and Development Series: Volume 1, 

Getting Started with Scripts .

This chapter contains the following sections:

The icd.aef script is available with any Unified CCX package. It establishes a simple call queue and 
routes callers to a agents in a group as the agents become available. 

You can use the Cisco CRS Editor to create any number of Unified CCX scripts to provide options to 
queue telephone calls and connect them to available resources.

 The icd.aef script does the following: 

Accepts a call.

Plays a welcoming prompt.

Does one of the following: 

Connects the caller to an agent (if configured). 

Queues the call and periodically plays a prompt to the caller.

 For instructions on creating or modifying an Unified CCX script, see 

section in the Cisco CRS Scripting and Development Series: Volume 1, Getting Started with Scripts.